Frequently Asked Questions

  • EG Assurance only sells contracts through participating dealerships at the time the vehicle is purchased or leased.

  • The cost of EG Assurance contracts depends on the vehicle's make, model, mileage, and year. Please contact your local dealership for more information.

  • Some EG Assurance contracts have deductibles. Please refer to your contract details for more information. If you do not have your contract, contact your dealership or contact customer support at support@egassurance.com or 855.342.4970.

  • EG Assurance's coverage terms vary by contract. Please refer to your contract details for more information. If you do not have your contract, contact your dealership or contact customer support at support@egassurance.com or 855.342.4970.

  • EG Assurance does not extend or renew any contracts. Some contracts are cancellable. Please refer to your contract details for more information. If you do not have your contract, contact your dealership or contact customer support at support@egassurance.com or 855.342.4970.

    If your contract is cancellable, please fill out the cancellations form. Contact our cancellations department at cancels@egassurance.com or 855.342.4971 for more information.

  • The person or persons listed on the contract can file the claim. To learn more about how to file a claim, please read the specific terms and conditions of your contract. If you do not have your contract, contact your dealership or contact customer support at support@egassurance.com or 855.342.4970. You may also contact our claims department at claims@egassurance.com or 855.342.0323 for more information on the claims process.

  • Some EG Assurance contracts are transferrable. Please see your contract for details. If you do not have your contract, contact your dealership or contact customer support at support@egassurance.com or 855.342.4970.

  • Your contract(s) may cover a variety of different services and benefits. Please refer to your contract details to learn more about what is or is not covered. If you do not have your contract, contact your dealership or contact customer support at support@egassurance.com or 855.342.4970.

  • EG Assurance works directly with the dealership where your contract was obtained as well as licensed repair facilities for any covered parts and services. Please contact our claims department at claims@egassurance.com or 855.342.0323 for more information.

  • Yes, your coverage continues in most cases. However, please see your contract for details on how a claim may be made. If you do not have your contract, contact your dealership or contact customer support at support@egassurance.com or 855.342.4970. You may also contact customer support to update your address or for more information.

  • If your contract covers a rental car or roadside assistance, please contact our claims department at 855.342.0323. If you do not have your contract, contact your dealership or contact customer support at support@egassurance.com or 855.342.4970.

  • File a claim using the information on your contract. If you do not have your contract, contact your dealership or contact customer support at support@egassurance.com or 855.342.4970. Please contact our claims department at claims@egassurance.com or 855.342.0323 for more information.

  • Yes, our mechanical claims department is open on Saturday from 8:00 a.m. – 2:00 p.m. CST. Please contact the following departments to file a claim:

    Vehicle Service Claims / Mechanical Claims: 855.342.0321

    Maintenance Claims: 855.342.0322

    Key & Remote Claims: 866.391.5628

    All Other Claims: 855.342.0323